Support

Need a hand?

Everything below is answered by one person, usually within two business days. There is no ticket system and no bot — write in plain words and say which app and which device, and that is genuinely enough.

• Emailsupport@dingbatlabs.com
• Response timeUsually within two business days
• Privacy questionsprivacy@dingbatlabs.com

Restoring a purchase

If you have paid for an unlock and it is not showing — after reinstalling, or on a new device, or after signing into a different Apple Account — you do not need to pay again.

• Open the app and find Restore Purchases on the unlock screen.
• Make sure you are signed into the same Apple Account that made the purchase. This is the cause the vast majority of the time, and it is easy to miss on a household device.
• If the purchase was made by someone in your Family Sharing group, it should appear once you are signed in as yourself — our unlocks are family shareable.

Still missing? Email us with the approximate purchase date and we will sort it out. We can look up whether a purchase exists, though refunds are handled by Apple rather than by us — see reportaproblem.apple.com.

Reporting a problem

The three things that make a bug fixable, in order of usefulness:

• What you did, and what happened instead. One sentence each is plenty.
• The app and its version — the version is at the bottom of the app’s settings screen.
• Your device and iOS version, from Settings › General › About.

A screenshot beats a description of a screenshot. If something crashed, say roughly when — crash reports reach us through Apple only if you have opted into sharing them, so your description may be all there is.

Your data

Our apps collect nothing from your device: no analytics, no identifiers, no crash reporting of our own. That means there is no account to recover and nothing for us to look up about how you played. Progress is stored on your device, so deleting an app deletes its progress with it — a purchase, though, is held by Apple and restores as above.

The full detail is in our privacy policy.

Requests and ideas

Very welcome, and read by the person who would build them. No promises about what gets made, but nothing gets thrown away either.